Cloud FAQ

In this article, you will find the answers to the most frequently asked questions about Flyability Cloud.

How Do I Configure My Browser for Flyability Cloud?

We’ve prepared a dedicated article with a step-by-step guide. You can access it through the link below.

How do I configure my browser for Flyability Cloud

What payment options are available?

If you purchase your license online directly through the cloud interface, payment can only be made via credit card, and the transaction is immediate. If you prefer to purchase a cloud license through the regular process involving a quote and purchase order (PO) with payment via wire transfer and payment terms, you can contact your Flyability Area Sales Manager or Flyability Reseller.

Can I view my UT data in the Flyability Cloud?

Support for UT data is available in the cloud. If you don’t see your UT data in your inspection loaded on the Cloud, It’s likely that your dataset was uploaded before we added support for UT data in the cloud. In this case, try to un-sync and re-sync your data from Inspector to force the upload of UT data.

How can I access the API?

The API is not yet public, but if you have specific needs and a clear integration plan, you can reach out to your Flyability Area Sales Manager or Reseller. They will connect you to the appropriate person at Flyability.

Can I suggest further API integrations?

We are very interested in understanding our clients’ needs for third-party application integrations. You can submit your suggestions through our cloud feedback form.

Is the Flyability Cloud compatible with Elios 2?

Not at the moment. Only data captured with the Elios 3 is supported by our cloud application. The table below summarizes the compatibility of the Cloud with various Flyability products:

Elios 2	-
Elios 3	Compatible
Asset Management	Compatible
UT	Compatible
Thermal	Compatible
Inspector 4	-
Inspector 5	Compatible starting version 24.7.0.86
Web browsers	Chrome, Edge, Safari (investigating Firefox)

Can I download data from the Cloud to Inspector?

Yes, Two-Way Sync is available in Inspector.

Can I edit data in the cloud (e.g. add Points of Interest)?

Yes, editing capabilities is now available in the cloud.

If I accidentally delete data, can I retrieve it?

Cloud data is regularly backed up, and we keep records for a certain period. If you reach out to our support team, they can help recover data from the backup. However, there is currently no functionality for cloud users to do this themselves.

Where is the Cloud data stored, and can I choose the location?

The Flyability Cloud application and all data are stored in Virginia, USA, with Amazon Web Services (AWS), and backed up in Ohio. Currently, Flyability does not offer the option to store data in other repositories. However, future development plans include allowing clients to choose their data storage location. If this feature interests you, contact your Flyability Area Sales Manager or Reseller to discuss your needs.

What happens if I have more inspections stored on my account than my license allows?

If you exceed the number of inspections allowed by your license, the system enters overflow mode, and cloud functionalities are frozen until you delete enough data to comply with your inspection allowance. This can happen in the following cases:

• You have downgraded your plan, and the new inspection allowance has taken effect.

• You have an overdue invoice. If the invoice concerns only part of your subscription (e.g., an unpaid add-on), the system will enter overflow mode only if you exceed the inspections allowed by the unpaid add-on.

• You canceled your paid license and were automatically downgraded to a free license.

What if I want to upgrade my license with more inspection add-ons after purchasing my main license? Do I need to pay the full amount? What’s the billing cycle?

Clients can purchase inspection add-ons at any time through the billing tab in the cloud application. All products are billed according to the billing cycle based on the date the main product (the Cloud Base product) was purchased or redeemed. If you purchase an add-on mid-cycle, the price is prorated, and you will be charged the prorated amount immediately. At the start of the next billing cycle, you will be charged for all the products in your subscription for the full year.

What are the different roles and permission sets in Flyability Cloud and what can I do with each of them?

We distinguish two families of roles and permissions. The internal roles and the external roles. The internal roles have permission sets that apply at Organization level. It means these roles have access to all the assets of your organization. We offer four level of permissions on the internal roles which are Viewer, Editor, Manager, and Administrator.

The external roles have permissions only on the assets they've been given permission for. We offer three level of permissions on the external roles which are Viewer, Editor, and Manager.

The table below summarizes the different permission sets:

What happens to my data if I cancel my subscription?

If you cancel your subscription, it will remain active until the expiration date. During this period, your data will remain accessible, and you’ll be able to continue using the services you’ve paid for until the license expires.

Once your license expires, if your cloud organization has more inspections stored than allowed by your license, it will enter “overflow” mode. This status will persist as long as your organization exceeds the inspection storage limit defined by your license.

In “overflow” mode, you will no longer be able to upload or view data using the cloud application. However, you can still download data to Inspector, delete data from the cloud, or upgrade your license. We encourage you to take the necessary steps (either deleting data or upgrading your license) to restore normal functionality. If no action is taken for an extended period, Flyability will reach out to find a solution. Should these efforts fail, we may ultimately delete your cloud organization and all associated data.

What happens to my data if I delete my organization?

If you delete your cloud organization, we assume you no longer wish to use our services. As a result, we will immediately delete your subscription (even if it’s still active), your cloud organization, and all associated data.

How to fix video lag or automatic stopping?

This issue occurs when the 3D viewer cannot refresh quickly enough, causing the video player to pause because the 3D viewer is unable to keep up. Most users find that displaying fewer flights or reducing the quality of the point cloud resolves the problem. This is a known behavior, and the Flyability development team is actively working on a permanent solution.

How to display fewer flights in the 3D viewer

1. Expand the Flights menu in the 3D viewer.

2. Uncheck the flights you wish to hide.

How to reduce point cloud quality

1. Open the 3D Viewer Options menu.

2. Adjust the quality slider by dragging it to a lower value.

3. Replay the video and, if necessary, adjust the quality further.