Cloud FAQ
In this article, you will find the answers to the most frequently asked questions about Flyability Cloud.
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In this article, you will find the answers to the most frequently asked questions about Flyability Cloud.
Last updated
Was this helpful?
If you purchase your license online directly through the cloud interface, payment can only be made via credit card, and the transaction is immediate. If you prefer to purchase a cloud license through the regular process involving a quote and purchase order (PO) with payment via wire transfer and payment terms, you can contact your Flyability Area Sales Manager or Flyability Reseller.
Support for UT data is available in the cloud. If you don’t see your UT data in your inspection loaded on the Cloud, It’s likely that your dataset was uploaded before we added support for UT data in the cloud. In this case, try to un-sync and re-sync your data from Inspector to force the upload of UT data.
The API is not yet public, but if you have specific needs and a clear integration plan, you can reach out to your Flyability Area Sales Manager or Reseller. They will connect you to the appropriate person at Flyability.
We are very interested in understanding our clients’ needs for third-party application integrations. You can submit your suggestions through our .
Not at the moment. Only data captured with the Elios 3 is supported by our cloud application. The table below summarizes the compatibility of the Cloud with various Flyability products:
Elios 2
-
Elios 3
Compatible
Asset Management
Compatible
UT
Compatible
Thermal
Coming soon!
Inspector 4
-
Inspector 5
Compatible starting version 24.7.0.86
Web browsers
Chrome, Edge, Safari (investigating Firefox)
Yes, Two-Way Sync is available in Inspector.
Yes, editing capabilities is now available in the cloud.
Cloud data is regularly backed up, and we keep records for a certain period. If you reach out to our support team, they can help recover data from the backup. However, there is currently no functionality for cloud users to do this themselves.
The Flyability Cloud application and all data are stored in Virginia, USA, with Amazon Web Services (AWS), and backed up in Ohio. Currently, Flyability does not offer the option to store data in other repositories. However, future development plans include allowing clients to choose their data storage location. If this feature interests you, contact your Flyability Area Sales Manager or Reseller to discuss your needs.
If you exceed the number of inspections allowed by your license, the system enters overflow mode, and cloud functionalities are frozen until you delete enough data to comply with your inspection allowance. This can happen in the following cases:
You have downgraded your plan, and the new inspection allowance has taken effect.
You have an overdue invoice. If the invoice concerns only part of your subscription (e.g., an unpaid add-on), the system will enter overflow mode only if you exceed the inspections allowed by the unpaid add-on.
You canceled your paid license and were automatically downgraded to a free license.
Clients can purchase inspection add-ons at any time through the billing tab in the cloud application. All products are billed according to the billing cycle based on the date the main product (the Cloud Base product) was purchased or redeemed. If you purchase an add-on mid-cycle, the price is prorated, and you will be charged the prorated amount immediately. At the start of the next billing cycle, you will be charged for all the products in your subscription for the full year.
We distinguish two families of roles and permissions. The internal roles and the external roles. The internal roles have permission sets that apply at Organization level. It means these roles have access to all the assets of your organization. We offer four level of permissions on the internal roles which are Viewer, Editor, Manager, and Administrator.
The external roles have permissions only on the assets they've been given permission for. We offer three level of permissions on the external roles which are Viewer, Editor, and Manager.
The table below summarizes the different permission sets:
If you cancel your subscription, it will remain active until the expiration date. During this period, your data will remain accessible, and you’ll be able to continue using the services you’ve paid for until the license expires.
Once your license expires, if your cloud organization has more inspections stored than allowed by your license, it will enter “overflow” mode. This status will persist as long as your organization exceeds the inspection storage limit defined by your license.
In “overflow” mode, you will no longer be able to upload or view data using the cloud application. However, you can still download data to Inspector, delete data from the cloud, or upgrade your license. We encourage you to take the necessary steps (either deleting data or upgrading your license) to restore normal functionality. If no action is taken for an extended period, Flyability will reach out to find a solution. Should these efforts fail, we may ultimately delete your cloud organization and all associated data.
If you delete your cloud organization, we assume you no longer wish to use our services. As a result, we will immediately delete your subscription (even if it’s still active), your cloud organization, and all associated data.
This issue occurs when the 3D viewer cannot refresh quickly enough, causing the video player to pause because the 3D viewer is unable to keep up. Most users find that displaying fewer flights or reducing the quality of the point cloud resolves the problem. This is a known behavior, and the Flyability development team is actively working on a permanent solution.
1. Expand the Flights menu in the 3D viewer.
2. Uncheck the flights you wish to hide.
1. Open the 3D Viewer Options menu.
2. Adjust the quality slider by dragging it to a lower value.
3. Replay the video and, if necessary, adjust the quality further.
