Flyability Knowledge Base
WebsiteMy dronesCloudContact support
  • New articles and updates
  • Important Communication
  • Aircraft
    • Elios 3
      • Elios 3 Documentation
        • Elios 3 Certificates
      • Elios 3 System update
      • Elios 3 Cockpit App
        • Cockpit 3 How to update
        • Cockpit 3 Release notes
      • Elios 3 Payload
        • Surveying payload
          • Surveying Payload Quick Start Guide
          • Surveying payload Tecnical specifications
          • Surveying payload Accuracy report
        • UT Payload
          • UT Payload Quick Start Guide
        • Flammable Gas sensor
          • Flammable Gas Sensor Quick Start Guide
        • Radiation sensor
      • Elios 3 Maintenance
      • Elios 3 Feature details
        • Elios 3 LED patterns
        • Elios 3 Return To Signal - User Guide
        • Elios 3: How to connect the tablet on a computer
        • Elios 3 Return To Home - User Guide
      • Elios 3 Troubleshooting
        • Elios 3 Warning messages
        • Elios 3 Retrieve data for support
      • Elios 3 Training simulator
    • Elios 2
      • Elios 2 Documentation
      • Elios 2 System updates
        • Elios 2 Release note
      • Elios 2 Cockpit App
        • Cockpit 2 How to update
        • Cockpit 2 Release notes
      • Elios 2 Maintenance
      • Elios 2 Feature details
        • Elios 2 Remote controller stick calibration
        • Elios 2 Downgrade the remote controller firmware
        • Elios 2 Configure HDMI output for secondary monitor
        • Elios 2 LED patterns
        • Elios 2 How to test the transmission system
        • Elios 2 When to use the ATTI flight mode
      • Elios 2 Troubleshooting
        • Elios 2 Warning messages
        • Elios 2 Remote controller is beeping and red LED flashes
      • Elios 2 Mission and Flying
        • Mission preparation
        • Flight planning and analysis process
        • How much flight time is needed for an inspection
      • Elios 2 Training
        • Elios 2 Training simulator
    • Elios 1
      • Elios 1 Documentation
      • Elios 1 System update
      • Elios 1 Cockpit App
        • Cockpit 2 How to update
        • Cockpit 2 Release notes
      • Elios 1 Maintenance
      • Elios 1 Feature details
      • Elios 1 Troubleshooting
        • Elios 1 Bind the remote controller
        • Elios 1 Configure HDMI output for secondary monitor
        • Elios 1 Remote controller stick calibration
        • Elios 1 How to test the transmission system
        • Elios 1 Tablet not connecting to the remote controller
        • Elios 1 Remote controller is beeping and red LED flashes
        • Elios 1 Downgrade the remote controller firmware
      • Elios 1 Training
  • ACCESSORY
    • Range extender
  • SOFTWARE AND CLOUD
    • Inspector
      • Inspector 5
        • Software - Quick Start Guide
          • Inspector 5 - Quick Start Guide
          • Asset Management - Quick Start Guide
        • Common workflows
          • How to connect Elios 3 to Inspector 5
          • Inspector 5 - Data Management Workflows - Exporting and Sharing Data
          • Retrieve previous flight data from your Elios 3 since 2024 April update
          • How to retrieve the Inspector 5 Logs
      • Inspector 3/4
      • Inspector 2
      • Complementary information
        • Required Remote URLs and Ports
    • Cloud
      • Cloud Quick Start Guide
      • Cloud FAQ
      • Cloud How to videos
      • Cloud Release Notes
  • THIRD PARTY SOFTWARE
    • FARO Connect
      • Software
        • System Requirements
        • How to Install FARO connect
        • Download - Current FARO Connect and Flyability script installer
        • File formats used by FARO connect
        • Known limitations
        • GeoSLAM Connect (end of life)
        • Available Training
      • First Project - How to process a point cloud
    • Wincan
  • Complementary information
    • Technical information
      • Lithium Battery Terminology
    • Spare parts and maintenance
      • Repair the cage
      • Buy a new tablet
    • Transport and shipping
      • Send your drone to Flyability
      • Air travel with Flyability drones and batteries
  • Policy & Security
    • Cybersecurity with Flyability products
    • Product warranty
      • Elios 3 warranty
      • Elios 2 warranty
      • Elios 1 warranty
    • Europe Flying Regulations
      • B-RID for Elios 3 mounting instructions
      • B-RID for Elios 2 mounting instructions
Powered by GitBook
On this page
  • Warranty coverage
  • Conditions for validity
  • Warranty duration

Was this helpful?

Export as PDF
  1. Policy & Security
  2. Product warranty

Elios 3 warranty

Warranty coverage

The Elios 3 warranty covers all the malfunctions that could reveal along the life of the product, arising from software or equipment included in the packages, with respect to the exceptions below:

Equipment
Coverage

Battery

Battery warranty is 12 months or 50 cycles, whichever comes first

Propulsion system

Motors warranty is 12 months and up to 50 hours of flight time¹

Propellers²

Not covered by the warranty

Cage elements, cable ties²

Not covered by the warranty

¹: Flight time is measured based on motor operation, not the drone’s total flight time

²: Extra pieces provided with the product at delivery

In case of malfunction during the warranty period, Flyability commits, to its option, to repair the defective product/part or to deliver to its customer an equivalent replacement.


Conditions for validity

For customers to be able to claim the warranty of Elios 3, the drone must have been operated by a pilot who has successfully completed the Elios 3 Introductory Training prior to use.

The equipment needs to be used in normal conditions and maintained per recommended prescriptions which include:

  • Propellers are changed every 10 flight hours, or whenever they are slightly damaged.

  • Motors are changed every 50 flight hours.

  • Batteries have less than 50 cycles.

  • Any damage on the Camera lens due to improper cleaning of the lens is not covered by the warranty.

Damage due to improper use or lack of basic maintenance and cleaning will not be covered by the warranty.


Warranty duration

The Elios 3 Light and Premium packages include a warranty of 12 months from activation or 18 months from delivery, whichever comes first.

The Elios 3 Enterprise package includes a warranty of 24 months from activation or 30 months from delivery, whichever comes first.

In both cases, products first used more than 6 months after delivery will have a reduced warranty period.

No warranty
6 months
12 months

Propellers

x

Camera servo

x

Propulsion system¹

x

Battery²

x

Battery charger

x

Cage elements

x

Carbon inner frame

x

Range extender

x

¹: 50 hours. ²: One year and no more than 50 cycles.

Last updated 4 days ago

Was this helpful?

Please refer to our for all the conditions related to the warranty.

GTCs