Shipping Your Equipment to Flyability

1. Contact Flyability Support

Before shipping any equipment, you must contact the Flyability Support Team to open a support ticket and obtain a Return Order (RO) number.

The Support Team will provide you with:

• A unique Return Order (RO) number.

• Necessary documentation.

• Instructions specifying which products must be included in the shipment

Shipments sent without prior notice or without an RO number may be refused upon arrival.

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2. Prepare the equipment

• Place the equipment in its transport case

  • We strongly recommend using the transport case to protect the equipment throughout transit.

  • If you are not sending a drone, a sturdy cardboard box may be used. Ensure the equipment is securely packed and properly protected.

• Remove all batteries and accessories from the transport case before shipping.

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3. Prepare the Documents

1. Return Form

• Print and complete the Return Form.

  • Ensure the RO number and Ticket number are clearly indicated.

• Place one copy inside the transport case.

2. Proforma Invoice

• Print and complete three (3) copies of the proforma invoice.

• Place all copies in the exterior document pouch (the carrier can provide one).

If you use your own commercial invoice, ensure it matches the official proforma invoice exactly in:

• Product description

• HS code

• Country of origin

• Declared value

• Product Serial number

3. SECO Certificate (Required only when shipping a drone)

• Print one copy and place it in the exterior pouch.

4. Lithium Battery Form (Required if sending a remote controller or tablet)

• Print, complete, and place one copy in the exterior pouch.

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4. Shipping Instructions

• Ship the package via an international carrier (FedEx, UPS, DHL, etc.) using the provided proforma invoice.

• If using your own commercial invoice, ensure all product details match exactly the information provided by Flyability.

• Ensure the correct delivery address is included in the proforma/commercial invoice.

Company: Flyability SA Address: Route du lac 3 City: Paudex Postal code: 1094	Attention: Logistic Phone: [phone] VAT / Tax ID number: CHE-348.376.646 TVA

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5. Customs and Export Regulations

• Verify your country’s export regulations before shipping.

Example: In Germany, when a company ships goods valued above €1,000, carriers cannot process the export declaration directly; a customs broker is required.

Additional notes:

• Return shipments may be subject to import duties and VAT.

  • Flyability recommends shipping under DAP Incoterm.

• Companies may be eligible to reclaim VAT/taxes from their local authorities.

  • Always keep copies of all export documents for your records.

• If customs or the carrier requires additional certificates, they can be found here:

  • Elios 3 Certificates

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6. Tracking information

Once your shipment is sent, please provide the tracking number to Flyability Support via the active ticket.