⚠ In order to provide a solution the fastest as possible, it is important to provide the necessary data for the support investigation.
This article will help you to know what specific data needs to be sent and how to share it to the support.
All files sent must be zipped per flights
⚠ Any data shared to the support are stored on strictly confidential folders and only used for support investigation purpose.
- What files must be sent?
- Extract Inspector project folder with debug file
- Extract Cockpit video recording with STN files
- Extract Idle files
- How to zip files
- Send the data to support
What files must be sent?
Issue when the drone is armed or Issue with Inspector mapping:
Inspector flight folder + debug file + Cockpit recording
Issue when the drone is disarmed: (occurred at the power up or after the flight)
Inspector flight folder¹ + Idle files
¹ if issue occurred after the flight
Issue with Cockpit app:
Cockpit recording + STN files
Extract Inspector project folder with debug file
Connect the aircraft to Inspector, then go to the Import tab
Identify and select the flight concerned by the issue
Select the option Import debut files
Choose the location of the project folder then click Import
Extract Cockpit video recording with STN files
Connect the tablet to a computer (make sure transferring files option is activated)
Read more about the connection of the tablet to a computer here
Access the Tablet internal storage with a Windows explorer
All the video recordings with their corresponding STN file are stored in this location:
In some case, the support can ask a copy of the hidden STN files, they are stored in the following location:
Extract Idle files
Idle file can be shown in the Import tab when the option is selected, they can be downloaded directly from this tab by clicking on the download logo on the right side.
If the issue occurred after the flight, the corresponding idle file will be the one above the flight (e.g. for the flight 393-1 the idle file will be 394-1)
In case the issue occurred before the flight, the corresponding idle file will be the one below (e.g. for the flight 393-1 the idle file will be 393-undefined)
How to zip files
Select the folder/ flights that you want to zip
Right-click then select Send to, and then select Compressed (zipped) folder
Send the data to support
When a ticket is created, you will received an automatic reply including a link for sending data related to this ticket.
Data can be also shared via the platform of your choice but make sure the link allow the access to the support team.