In this article, you will find the answers to the most frequently asked questions about Flyability Cloud.
Summary
-
Can I download data from the Cloud to Inspector?
-
Can I edit data in the cloud (e.g. add Points of Interest)?
-
If I accidentally delete data, can I retrieve it?
-
Where is the Cloud data stored, and can I choose the location?
-
What happens if I have more inspections stored on my account than my license allows?
-
What if I want to upgrade my license with more inspection add-ons after purchasing my main license? Do I need to pay the full amount? What’s the billing cycle?
-
How to Improve 3D Viewer Performance on Chrome
What payment options are available?
If you purchase your license online directly through the cloud interface, payment can only be made via credit card, and the transaction is immediate. If you prefer to purchase a cloud license through the regular process involving a quote and purchase order (PO) with payment via wire transfer and payment terms, you can contact your Flyability Area Sales Manager or Flyability Reseller.
Can I view my UT data in the Flyability Cloud?
Support for UT data in the cloud is not yet available, but it is on our development roadmap and is expected to be released in the coming months.
How can I access the API?
The API is not yet public, but if you have specific needs and a clear integration plan, you can reach out to your Flyability Area Sales Manager or Reseller. They will connect you with the appropriate person at Flyability.
Can I suggest further API integrations?
We are very interested in understanding our clients’ needs for third-party application integrations. You can submit your suggestions through our cloud feedback form.
Is the Flyability Cloud compatible with Elios 2?
Not at the moment. Only data captured with the Elios 3 is supported by our cloud application. The table below summarizes the compatibility of the Cloud with various Flyability products:
|
Elios 2 |
- |
|
Elios 3 |
Compatible |
|
Asset Management |
Compatible |
|
UT |
Coming soon! |
|
Thermal |
Coming soon! |
|
Inspector 4 |
- |
|
Inspector 5 |
Compatible starting version 24.7.0.86 |
|
Web browsers |
Chrome, Edge, Safari |
Can I download data from the Cloud to Inspector?
Not at the moment, but this feature (Two-Way Sync) will be available in the next release of Inspector, planned for release at the end of October 2024.
Can I edit data in the cloud (e.g. add Points of Interest)?
Not yet. Editing capabilities will be released along with the Two-Way Sync feature in Inspector or shortly after.
If I accidentally delete data, can I retrieve it?
Cloud data is regularly backed up, and we keep records for a certain period. If you reach out to our support team, they can help recover data from the backup. However, there is currently no functionality for cloud users to do this themselves.
Where is the Cloud data stored, and can I choose the location?
The Flyability Cloud application and all data are stored in Virginia, USA, with Amazon Web Services (AWS), and backed up in Ohio. Currently, Flyability does not offer the option to store data in other repositories. However, future development plans include allowing clients to choose their data storage location. If this is a feature you’re interested in, contact your Flyability Area Sales Manager or Reseller to discuss your needs.
What happens if I have more inspections stored on my account than my license allows?
If you exceed the number of inspections allowed by your license, the system enters overflow mode, and cloud functionalities are frozen until you delete enough data to comply with your inspection allowance. This can happen in the following cases:
- You have downgraded your plan, and the new inspection allowance has taken effect.
- You have an overdue invoice. If the invoice concerns only part of your subscription (e.g., an unpaid add-on), the system will enter overflow mode only if you exceed the inspections allowed by the unpaid add-on.
- You canceled your paid license and were automatically downgraded to a free license.
What if I want to upgrade my license with more inspection add-ons after purchasing my main license? Do I need to pay the full amount? What’s the billing cycle?
Clients can purchase inspection add-ons at any time through the billing tab in the cloud application. All products are billed according to the billing cycle based on the date the main product (the Cloud Base product) was purchased or redeemed. If you purchase an add-on mid-cycle, the price is prorated, and you will be charged the prorated amount immediately. At the start of the next billing cycle, you will be charged for all the products in your subscription for the full year.
How to Improve 3D Viewer Performance on Chrome
If you’re experiencing slow performance in the 3D viewer on Chrome (e.g. the video stops automatically), follow the steps below to optimize your browser and system settings. If this is not sufficient, try to lower the quality of the point cloud in the 3D Viewer's settings or limit the number of flights displayed simultaneously.
1. Enable Hardware Acceleration
a. Go to the three dots menu (on the top right corner) and click the Settings menu
b. In the Settings menu select the System tab and check the option Use hardware acceleration when available.
Note: Some users may encounter flickering in Chrome when hardware acceleration is enabled. If this occurs, try fixing it by uninstalling and reinstalling the latest version of Chrome and updating your graphics drivers.
2. Set ANGLE Graphics Backend
a. In the Chrome address bar, type chrome://flags.
b. Search for Choose ANGLE graphics backend and set it to OpenGL.
What are the different roles and permission sets in Flyability Cloud and what can I do with each of them?
We distinguish two families of roles and permissions. The internal roles and the external roles. The internal roles have permission sets that apply at Organization level. It means these roles have access to all the assets of your organization. We offer four level of permissions on the internal roles which are Viewer, Editor, Manager, and Administrator.
The external roles have permissions only on the assets they've been given permission for. We offer three level of permissions on the external roles which are Viewer, Editor, and Manager.
The table below summarizes the different permission sets:
