# Shipping Your Equipment to Flyability

### 1. Contact Flyability Support

Before shipping any equipment, you must contact the Flyability Support Team to [open a support ticket](https://www.flyability.com/support-request) and obtain a Repair Order (RO) number.

\
The Support Team will provide you with:

* A unique Repair Order (RO) number.
* Necessary documentation.
* Instructions specifying which products must be included in the shipment

{% hint style="danger" %}
Shipments sent without prior notice or without an RO number may be refused upon arrival.
{% endhint %}

***

### 2. Prepare the equipment

* Place the equipment in its transport case
  * When shipping a drone, we strongly recommend using the transport case to protect the equipment throughout transit.
  * If you are not sending a drone, a sturdy cardboard box may be used. Ensure the equipment is securely packed and properly protected.
* **Remove all drone batteries** **and accessories** from the transport case before shipping.

***

### 3. Prepare the Documents

#### **1.** Return Form

* Print and complete the Return Form.
  * Ensure the RO number and Ticket number are clearly indicated.
* Place one copy inside the transport case.

#### **2**. Proforma Invoice

* Print and complete **three (3)** copies of the proforma invoice.
* Place **two (2)** copies in the exterior document pouch (carriers usually provide document pouch upon request).
* Place **one (1)** inside the transport box.

{% hint style="info" %}
If you use your own **commercial invoice**, ensure it matches the official proforma invoice exactly in:

* **Product description**
* **HS code**
* **Country of origin**
* **Declared value**
* **Product Serial number** 
  {% endhint %}

#### **3.** SECO Certificate *(Required only when shipping a drone)*

* Print one copy and place it in the exterior pouch.

#### 4. Lithium Battery Form *(Required if sending a remote controller or tablet)*

* Print, complete, and place one copy in the exterior pouch.

***

### 4. Shipping Instructions

* Ship the package via an international carrier (FedEx, UPS, DHL, etc.) using the proforma invoice.
* Mention to the transporter that the shipment is for repair
* Refer your shipment to the RO reference
* If using your own commercial invoice, ensure **all product details match exactly** the information provided by Flyability.
* Ensure the correct delivery address is included in the proforma/commercial invoice.

| <p>Company: Flyability SA</p><p>Address: Route du lac 3</p><p>City: Paudex</p><p>Postal code: 1094</p> | <p>Attention: Logistic</p><p>Phone: +41 21 311 55 00 </p><p>VAT / Tax ID number: CHE-348.376.646 TVA</p> |
| ------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------- |

***

### 5. Customs and Export Regulations

* Verify your country’s export regulations before shipping.
* Return shipments may be subject to **import duties and VAT**.&#x20;
  * Flyability recommends shipping under **DAP Incoterm**.
* Companies may be eligible to reclaim VAT/taxes from their local authorities.
  * Always **keep copies of all export documents** for your records. They will be useful when re-importing the repaired goods in order to reclaim VAT/taxes from local authorities.
  * Also see section [7. Receiving material after repair](#id-7.-receiving-material-after-repair) of this article.
* If customs or the carrier requires additional certificates, they can be found here:
  * &#x20;[Elios 3 Certificates](/aircraft/elios-3/elios-3-documentation/elios-3-certificates.md)

#### **Known exception :**

In Germany, when a company ships goods valued above €1'000,00 carriers cannot process the export declaration directly; a customs broker is required. Additional information will be shared when communicating with customer support.

***

### 6. Tracking information

Once your shipment is sent, please provide the tracking number to Flyability Support via the active ticket.

***

### 7. Receiving material after repair

Flyability ships back repaired materials under the DAP incoterm, unless otherwise stated in writing. This means any customs duties and taxes are the responsibility of the receiver (consignee).&#x20;

Companies may be eligible to reclaim VAT/taxes from local authorities. However, carriers and customs officials may request proof of prior export for repairs. Please retain all export-related documents when shipping to Flyability, such as the proforma invoice, export declaration, and tracking number, to verify prior exportation.&#x20;

We can assist with carrier and transport authority inquiries, but providing proof of prior exportation is the customer’s responsibility. Failing to provide these documents may result in higher taxes or the return of the shipment.


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