# Shipping Your Equipment to Flyability

### 1. Contact Flyability Support

Before shipping any equipment, you must contact the Flyability Support Team to [open a support ticket](https://www.flyability.com/support-request) and obtain a Return Order (RO) number.

\
The Support Team will provide you with:

* A unique Return Order (RO) number.
* Necessary documentation.
* Instructions specifying which products must be included in the shipment

{% hint style="danger" %}
Shipments sent without prior notice or without an RO number may be refused upon arrival.
{% endhint %}

***

### 2. Prepare the equipment

* Place the equipment in its transport case
  * We strongly recommend using the transport case to protect the equipment throughout transit.
  * If you are not sending a drone, a sturdy cardboard box may be used. Ensure the equipment is securely packed and properly protected.
* **Remove all batteries** **and accessories** from the transport case before shipping.

***

### 3. Prepare the Documents

#### **1.** Return Form

* Print and complete the Return Form.
  * Ensure the RO number and Ticket number are clearly indicated.
* Place one copy inside the transport case.

#### **2**. Proforma Invoice

* Print and complete **three (3)** copies of the proforma invoice.
* Place all copies in the exterior document pouch (the carrier can provide one).

{% hint style="info" %}
If you use your own **commercial invoice**, ensure it matches the official proforma invoice exactly in:

* **Product description**
* **HS code**
* **Country of origin**
* **Declared value**
* **Product Serial number** 
  {% endhint %}

#### **3.** SECO Certificate *(Required only when shipping a drone)*

* Print one copy and place it in the exterior pouch.

#### 4. Lithium Battery Form *(Required if sending a remote controller or tablet)*

* Print, complete, and place one copy in the exterior pouch.

***

### 4. Shipping Instructions

* Ship the package via an international carrier (FedEx, UPS, DHL, etc.) using the provided proforma invoice.
* If using your own commercial invoice, ensure **all product details match exactly** the information provided by Flyability.
* Ensure the correct delivery address is included in the proforma/commercial invoice.

| <p>Company: Flyability SA</p><p>Address: Route du lac 3</p><p>City: Paudex</p><p>Postal code: 1094</p> | <p>Attention: Logistic</p><p>Phone: +41 21 311 55 00 </p><p>VAT / Tax ID number: CHE-348.376.646 TVA</p> |
| ------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------- |

***

### 5. Customs and Export Regulations

* Verify your country’s export regulations before shipping.

**Example:**\
In Germany, when a company ships goods valued above €1,000, carriers cannot process the export declaration directly; a customs broker is required.

**Additional notes:**

* Return shipments may be subject to **import duties and VAT**.&#x20;
  * Flyability recommends shipping under **DAP Incoterm**.
* Companies may be eligible to reclaim VAT/taxes from their local authorities.
  * Always **keep copies of all export documents** for your records.
* If customs or the carrier requires additional certificates, they can be found here:
  * &#x20;[elios-3-certificates](https://knowledge.flyability.com/aircraft/elios-3/elios-3-documentation/elios-3-certificates "mention")

***

### 6. Tracking information

Once your shipment is sent, please provide the tracking number to Flyability Support via the active ticket.


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