Elios 3 Battery Report Requirements

When reporting a battery-related issue to Flyability Support, providing complete and accurate information allows us to investigate the issue efficiently and offer the best possible assistance.

Basic Information

Please include the following details:

• Battery type: Specify whether it is an Elios 2 or Elios 3 battery.

• Battery serial number (SN): Include the full serial number as printed on the battery label. e.g. P0-12-00001234

• Number of batteries affected: Indicate how many batteries are experiencing the same issue.

• Drone serial number (SN): in case of an active care package coverage

• Drone firmware and Cockpit firmware versions

Description of the issue

Provide a clear and detailed description, including:

• Detailed behavior: Describe what happens when using or charging the battery.

• When it occurs: For example, during charging, in flight, after storage, etc.

• Error codes or warnings (Cockpit): Mention any messages or warnings displayed on the Cockpit tablet.

• Visible damages: Indicate if there are any physical signs such as swelling, cracks, leaks, or burn mark

Logs and Visual Evidence

Attach files or media that help us understand the situation:

• Battery logs: Attach .json or .csv log files if available.

• Screenshots or videos: Capture LED behavior, warning messages, or any abnormal indication.

Tip: A short video of the LEDs when connecting the battery to the charger can be extremely useful for diagnosis.

Usage and Storage Conditions

Please describe how the battery has been used and stored:

• Approximate charge/discharge cycles.

• Typical storage conditions: Temperature, location, and whether the battery was stored inside the drone or separately.

• Storage duration: How long the battery has been stored without use.

• Last successful use: Date of last known proper operation.

Actions Already Taken

List any troubleshooting or tests already performed, for example:

• Tried with another charger or power cable.

• Tested the faulty battery on another drone, and tested a working battery on he affected drone.

• Cleaned connectors.

• Checked for firmware updates.

• Performed discharge/recharge cycles.

Example of a Complete Report

Elios 3 Standard Battery SN: P0-04-00 0000234 + Drone SN: XXXXXXXXX

Issue: The battery does not charge. When connected to the charger, LEDs flash once and then turn off.

Troubleshooting: Tried two different chargers and power cables with the same result.

Storage: Stored for 2 months at 22°C, not inside the drone.

Attachments: Video showing LED behavior, battery logs, and charger photo.