# Elios 3 Battery Issue Report

### Basic Information <a href="#docs-internal-guid-9329377f-7fff-9609-faaf-a87afc39cf9d" id="docs-internal-guid-9329377f-7fff-9609-faaf-a87afc39cf9d"></a>

Please include the following details:

* Battery type: Specify whether it is an Elios 2 or Elios 3 battery.
* Battery serial number (SN): Include the full serial number as printed on the battery label. e.g. P0-12-00001234
* Number of batteries affected: Indicate how many batteries are experiencing the same issue.
* Drone serial number (SN): in case of an active care package coverage
* Drone firmware and Cockpit firmware versions

### Description of the issue <a href="#docs-internal-guid-9329377f-7fff-9609-faaf-a87afc39cf9d" id="docs-internal-guid-9329377f-7fff-9609-faaf-a87afc39cf9d"></a>

Provide a clear and detailed description, including:

* Detailed behavior: Describe what happens when using or charging the battery.
* When it occurs: For example, during charging, in flight, after storage, etc.
* Error codes or warnings (Cockpit): Mention any messages or warnings displayed on the Cockpit tablet.
* Visible damages: Indicate if there are any physical signs such as swelling, cracks, leaks, or burn mark

### Visual Evidence <a href="#docs-internal-guid-6a68596f-7fff-3d72-88fd-d367a2327ef6" id="docs-internal-guid-6a68596f-7fff-3d72-88fd-d367a2327ef6"></a>

Attach files or media that help us understand the situation:

* Screenshots or videos: Capture LED behavior, warning messages, or any abnormal indication.

**Tip**: A short video of the LEDs when connecting the battery to the charger can be extremely useful for diagnosis.

### Usage and Storage Conditions <a href="#docs-internal-guid-457bb23c-7fff-5162-263c-831394890675" id="docs-internal-guid-457bb23c-7fff-5162-263c-831394890675"></a>

Please describe how the battery has been used and stored:

* Approximate charge/discharge cycles.
* Typical storage conditions: Temperature, location, and whether the battery was stored inside the drone or separately.
* Storage duration: How long the battery has been stored without use.
* Last successful use: Date of last known proper operation.

### Actions Already Taken <a href="#docs-internal-guid-6922d19e-7fff-040b-eef3-dafea87adc80" id="docs-internal-guid-6922d19e-7fff-040b-eef3-dafea87adc80"></a>

List any troubleshooting or tests already performed, for example:

* Tried with another charger or power cable.
* Tested the faulty battery on another drone, and tested a working battery on he affected drone.
* Cleaned connectors.
* Checked for firmware updates.
* Performed discharge/recharge cycles.

### Example of a Complete Report <a href="#docs-internal-guid-a6432638-7fff-62fc-e6c4-17a667bacb2b" id="docs-internal-guid-a6432638-7fff-62fc-e6c4-17a667bacb2b"></a>

*Elios 3 Standard Battery SN: **P0-04-00 0000234** + **Drone SN**: **XXXXXXXXX***

***Issue**: The battery does not charge. When connected to the charger, LEDs flash once and then turn off.*

***Troubleshooting**: Tried two different chargers and power cables with the same result.*

***Storage**: Stored for 2 months at 22°C, not inside the drone.*

***Attachments**: Video showing LED behavior, and pictures.*